A server crashes at 2 AM. In a traditional setup, an engineer opens the documentation (if it is up to date) and rebuilds the machine by hand: install packages, edit configuration files, create users, restore data, and hope nothing was missed. With Infrastructure as...
For web hosting companies, support is the product. Customers rarely compare server specs once they have signed up. They remember how fast someone fixed their email at midnight or brought their site back after a bad plugin update. That is why outsourcing hosting...
