DEDICATED ENGINEERS
Dedicated Engineers and Staff Augmentation for Hosting, SaaS and IT Teams
Hiring a senior Linux administrator or DevOps engineer takes months, and keeping one on call 24/7 takes three. For hosting companies, agencies and SaaS teams, the gap between the work that needs doing and the people available to do it is often the single biggest brake on growth.
VIPoint Solutions provides dedicated engineers who work as an extension of your team, from our office at Infopark, Kochi. You get named people, fixed monthly costs and the flexibility to scale up or down as your workload changes.
Roles we provide
Linux system administrators: L1 to L3 engineers for server management, cPanel/WHM and Plesk support, migrations, troubleshooting and performance tuning.
DevOps and cloud engineers: AWS, Azure, OpenStack, Kubernetes, Docker, Terraform, Ansible, CI/CD pipelines and infrastructure automation.
Technical support engineers: ticket, chat and phone support for hosting and SaaS customers, under your brand, in your helpdesk, on your SLAs.
NOC and monitoring engineers: 24/7 shifts watching your infrastructure and acting on alerts before customers notice.
Web and application developers: PHP, Laravel, WordPress, React, Node.js and Python developers for product and maintenance work.
How the engagement works
Tell us the role, skills and hours you need. We shortlist engineers from our team, you interview and choose, and they start within one to two weeks. Engineers work in your tools (Slack, Jira, your ticketing system) on your schedule, including US and UK business hours or full 24/7 rotations. A VIPoint team lead stays responsible for quality, cover during leave and continuity if someone changes.
Why teams choose VIPoint
We started as a Linux technical support company and have supplied engineers to US hosting providers for over a decade. Our people are hands-on specialists, not generalists, and our Kochi location gives you native overnight coverage at a fraction of the cost of local hires.
Frequently asked questions
What is the minimum engagement?
Dedicated engineers are available on monthly contracts, full-time or part-time. Most clients start with one engineer and add more as the relationship proves itself.
Can engineers work in our time zone?
Yes. We run US, UK and European shifts as standard, and can provide full 24/7 coverage with a small rotating team.
Do we get to choose the engineer?
Yes. You interview shortlisted candidates and pick the person who fits your team. If it is not working out, we replace them at no cost.
Is this white-label?
It can be. Engineers can work under your brand in your helpdesk and communicate with your customers as your team.
HAND-PICKED SPECIALISTS
Linux, DevOps and support engineers you interview and select, not a random assignment.
YOUR HOURS, YOUR TOOLS
US, UK and 24/7 shifts in your ticketing, chat and project systems, under your brand if needed.
SCALE UP OR DOWN
Add or reduce engineers month to month as your workload changes, with no long lock-in.
CONTINUITY GUARANTEED
A VIPoint team lead covers leave, handovers and replacements so the work never stops.