PLANS
Support, engineering and project plans for every VIPoint service, from servers and cloud to security, DevOps and software development.
Four ways to work with us
Every VIPoint service, from server and cloud management to security, DevOps and software development, is available in the model that suits you. Choose a model, then see the plans for your service below.
Managed plans
A monthly plan with a defined scope. We monitor, maintain and respond so you don’t have to.
Dedicated engineers
Full-time engineers or developers who work as part of your team, on your tools and hours.
Pay per ticket
Flexible on-demand support. Pay only for the tickets we resolve. Ideal for overflow or after-hours cover.
Fixed-scope projects
A clear quote for a defined job, such as a migration, a security hardening or a new website, app or chatbot.
Find plans for your service
- SERVER MANAGEMENT
- CLOUD & DEVOPS
- SECURITY & BACKUP
- SOFTWARE DEVELOPMENT
- DEDICATED ENGINEERS
- HOSTING SUPPORT TEAMS
- PAY PER TICKET
- VPS HOSTING (ADD-ON)
CPANEL/WHM SERVER MANAGEMENT
- Unlimited number of tickets
- 30 mins response time
- 4 hours resolution time
- Initial Server Setup
- Server Hardening
- Server Optimisation
- Server Monitoring
- Server Backup
- Data Migration
- Disaster Recovery
- Mysql Crash Recovery
DIRECT ADMIN SERVER MANAGEMENT
- Unlimited number of tickets
- 30 mins response time
- 4 hours resolution time
- Initial Server Setup
- Server Hardening
- Server Optimisation
- Server Monitoring
- Server Backup
- Data Migration
- Disaster Recovery
- Mysql Crash Recovery
APPLICATION SERVER MANAGEMENT
- Unlimited number of tickets
- 30 mins response time
- 4 hours resolution time
- Initial Server Setup
- Server Hardening
- Server Optimisation
- Server Monitoring
- Server Backup
- Data Migration
- Disaster Recovery
- Mysql Crash Recovery
PLESK SERVER MANAGEMENT
- Unlimited number of tickets
- 30 mins response time / 4 hours
- resolution time
- Initial Server Setup
- Server
- Hardening/Optimisation/
Monitoring - Data Migration
- Disaster Recovery
- Mysql Crash Recovery
SOLUSVM SERVER MANAGEMENT
- Unlimited number of tickets
- 30 mins response time
- 4 hours resolution time
- VPS Migration
- Server Backup
- Disaster Recovery
CLOUD MANAGEMENT ESSENTIALS
- Best for: smaller AWS, Azure or Google Cloud setups
- Monitoring and alerting
- OS and security patching
- Backup scheduling and checks
- Monthly cost and usage review
- Ticket-based support
MANAGED CLOUD 24X7
- Best for: production workloads that cannot go down
- 24x7 monitoring with an engineer responding
- Patching, scaling and performance tuning
- Backups, DR and restore tests
- Cost optimisation reviews
- AWS, Azure, OpenStack and VMware
DEVOPS & AUTOMATION
- Best for: teams that release often
- CI/CD pipelines
- Docker and Kubernetes
- Infrastructure as Code (Terraform, Ansible)
- Monitoring and logging stack
- Ongoing or project-based
CLOUD & VMWARE MIGRATION
- Best for: moving to, from or between platforms
- Assessment and migration plan
- VMware to Proxmox, Hyper-V or cloud
- Minimal-downtime cutover
- Post-migration support
SECURITY HARDENING
- Best for: new or neglected servers (one-time)
- Full security audit and report
- SSH, firewall and kernel hardening
- Malware scan and cleanup
- CIS benchmark alignment
MANAGED SECURITY 24X7
- Best for: businesses that need continuous protection
- 24x7 log and intrusion monitoring
- Patch and vulnerability management
- WAF and email security
- Incident response and malware cleanup
- Compliance evidence (ISO 27001, SOC 2, PCI-DSS, DPDP)
BACKUP & DISASTER RECOVERY
- Best for: any business that cannot afford data loss
- Automated off-site backups
- Backup monitoring and alerts
- Regular restore testing
- DR plan with recovery targets
- Hands-on recovery support
FIXED-SCOPE PROJECT
- Best for: a defined website, app or chatbot
- Requirements and fixed quote
- Web, mobile, chatbot and AI builds
- Milestone-based delivery
- Post-launch support
DEDICATED DEVELOPMENT TEAM
- Best for: ongoing product development
- Developers working as part of your team
- Your tools, sprints and time-zone overlap
- Monthly billing, scale up or down
- Project manager on request
MAINTENANCE & SUPPORT
- Best for: live websites and applications
- Bug fixes and small enhancements
- Updates, security patches and backups
- Uptime monitoring
- Priority support
LEVEL 1 ENGINEER
- Best for: monitoring and first-line tickets
- Up to 1 year of experience
- 8-hour shifts, 5 days a week
- Linux, cloud or helpdesk profiles
LEVEL 2 ENGINEER
- Best for: day-to-day troubleshooting
- Up to 2 years of experience
- 8-hour shifts, 5 days a week
- Linux, cloud, DevOps or developer profiles
LEVEL 3 ENGINEER
- Best for: complex issues, migrations and automation
- Up to 5 years of experience
- 8-hour shifts, 5 days a week
- Linux, cloud, DevOps or developer profiles
LEVEL 4 TEAM MANAGER
- Best for: leading your dedicated team
- Up to 15 years of experience
- 8-hour shifts, 5 days a week
- Team management, SLAs and reporting
24X7 DEDICATED SUPPORT
- One senior manager| Two Level 3 Tech
- Unlimited number of tickets
- 30 mins response time
- 4 hours resolution time
- Initial Server Setup
- Server Hardening
- Server Optimisation
- Server Monitoring
- Server Backup
- Data Migration
- Disaster Recovery
- Mysql Crash Recovery
HOSTING SUPPORT PLAN
- One Level III |Three Level II/Level I Techs
- Unlimited number of tickets
- 30 mins response time
- 4 hours resolution time
- Initial Server Setup
- Server Hardening
- Server Optimisation
- Server Monitoring
- Server Backup
- Data Migration
- Disaster Recovery
- Mysql Crash Recovery
24 X 7 SHARED SUPPORT
- One Senior Manager | Three Level II/Level I Techs
- Unlimited number of tickets
- 30 mins response time
- 4 hours resolution time
- Initial Server Setup
- Server Hardening
- Server Optimisation
- Server Monitoring
- Server Backup
- Data Migration
- Disaster Recovery
- Mysql Crash Recovery
24X7 SEMI-DEDICATED SUPPORT
- One Senior Manager |One Level III Tech
- Unlimited number of tickets
- 30 mins response time
- 4 hours resolution time
- Initial Server Setup
- Server Hardening & Optimisation
- Server Monitoring
- Server Backup
- Data Migration
- Disaster Recovery
- Mysql Crash Recovery
24X7 DEDICATED DATACENTER SUPPORT
- One senior team manager| Four Level III Tech
- Unlimited number of tickets
- 30 mins response time
- 4 hours resolution time
- Initial Server Setup
- Server Hardening & Optimisation
- Server Monitoring
- Server Backup
- Data Migration
- Disaster Recovery
- Mysql Crash Recovery
WEEKEND SUPPORT
- Unlimited number of tickets
- Level 1 to Level 3 Techs
- 30 mins response time
- 4 hours resolution time
- Server Monitoring
GOOD NIGHT PLAN
- Night Only Plan
- Unlimited number of tickets
- 30 mins response time
- 4 hours resolution time
1000 TICKETS
- $2 per Ticket
- 1000 Tickets per Month
- 24x7 Server Support
Certified Technicians
300 TICKETS
- $2.5 per Ticket
- 300 Tickets per month
- 24x7 Server support
Certified Technicians
200 TICKETS
- $3 per Ticket
- 200 Tickets per month
- 24x7 Server support
Certified Technicians
100 TICKETS
- $5 per Ticket
- 100 Tickets per month
- 24x7 Server support
Certified Technicians
PER TICKET SUPPORT
- 24 x7 Support - Per ticket basis.
- Lvl. 1 tickets (less than 30 mins working time)- $3
- Lvl. 2&3 tickets (30-60 mins working time)- $5
- Tasks that require more than 1 hour - $15/hr
VPS HOSTING
- Disk space 200GB
- RAM 5GB
- IPV4 Address 1
- CPU 6
- Bandwidth 500GB
- Round the clock support with server administration
- cPanel license
- Backup box - 200GB storage
- 1TB traffic
- FTP, SFTP, SCP
Not sure which plan fits?
Tell us what you run and what you need. We'll recommend the right model and send you a tailored quote.