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Internal IT Admin

Internal IT / Administration 2–4 Years Experience Kochi, Kerala · Full-time
This position is now closed.

Browse our current openings or send your resume to [email protected] for future opportunities.

Job Description

VIPoint Solutions is looking for an Internal System Administrator to manage the day-to-day technology environment that keeps our team productive. The role covers IT asset management, end-user support, network administration, and network and endpoint security administration, with strong hands-on Ubuntu Linux expertise and involvement in the planned macOS transition.

Key Responsibilities

  • Maintain a complete and accurate inventory of all electronic and IT assets.
  • Own the full asset lifecycle including procurement coordination, tagging, allocation, transfer, repair/RMA, and retirement or disposal.
  • Handle asset issue and return during employee onboarding and exit, including data wipe, re-imaging, and sign-off documentation.
  • Provide first and second-line support for hardware and software issues.
  • Troubleshoot Ubuntu Linux, Windows, and macOS systems, business applications, VPN clients, printers, and audio/video conferencing setups.
  • Build and maintain standard OS images and provisioning workflows.
  • Support the planned macOS migration including device evaluation, pilot rollout, application compatibility mapping, data migration, and user training.
  • Manage the internal IT helpdesk queue and ensure tickets are resolved within agreed response times.
  • Administer and monitor the office LAN and WAN, including switches, access points, and ISP links.
  • Configure, monitor, and troubleshoot routers, managed switches, Wi-Fi access points, and VLAN segmentation.
  • Administer the Sophos firewall, including firewall rules, web and application filtering, VPN tunnels, IPS policies, and firmware updates.
  • Support internal server and infrastructure administration, including backup jobs, restore testing, and file/print services.
  • Manage patching, endpoint antivirus/EDR, vulnerability remediation, and endpoint hardening.
  • Maintain IT, network, security, and asset documentation.
  • Work closely with HR, Finance, vendors, and compliance teams on IT-related requirements.

Requirements

  • Strong hands-on Ubuntu Linux desktop administration and troubleshooting.
  • Working knowledge of Windows desktop administration and troubleshooting.
  • Exposure to macOS administration or willingness and aptitude to build it quickly.
  • Strong understanding of TCP/IP, DNS, DHCP, subnetting, VLANs, routing, NAT, VPN, and Wi-Fi.
  • Practical experience configuring and troubleshooting routers, managed switches, and firewalls.
  • Experience with patch management, antivirus/endpoint protection tools, and vulnerability remediation.
  • Experience managing IT asset inventories and physical audits.
  • Familiarity with helpdesk/ticketing systems and structured incident handling.
  • Excellent spoken and written English.
  • Strong documentation skills and attention to detail.
  • Ability to work independently, prioritise competing requests, and follow issues through to closure.

Preferred Qualifications

  • Hands-on experience with Sophos firewall / Sophos Central administration.
  • Experience working in an SEZ / Infopark unit and familiarity with asset movement documentation.
  • Exposure to Active Directory / LDAP, Google Workspace, or Microsoft 365 administration.
  • Scripting ability using PowerShell, Bash, or Python.
  • Experience with RMM, MDM, or endpoint management tools.
  • Experience planning or executing a cross-platform endpoint migration.
  • Relevant certifications such as CompTIA A+, Network+, Security+, CCNA, MCSA/MCSE, RHCSA, or Sophos Certified Engineer.
  • Basic understanding of ISO 27001 controls or similar security frameworks.

Why Join Us?

Work with a stable, growing IT services organisation with a global client base.
Join a Great Place to Work certified organisation.
Work from a modern SEZ campus facility at Infopark, Kakkanad.
Gain exposure to enterprise-grade infrastructure and security practices.
Get hands-on experience with modern endpoint, network, and security technologies.
Take ownership of a well-defined domain with room to shape processes from the ground up.