For web hosting companies, support is the product. Customers rarely compare server specs once they have signed up. They remember how fast someone fixed their email at midnight or brought their site back after a bad plugin update. That is why outsourcing hosting...
Every minute of downtime costs money, customers and reputation. Yet many outages are visible long before they happen: a disk filling up, memory slowly leaking, a certificate about to expire, response times creeping up. Infrastructure monitoring tools turn those...
