What are the Pros and Cons of Outsourcing Hosting Tech Support?
There are many hosting support service providers around the globe. And it is challenging to find the right hosting tech support team, who could provide you with the best white-label helpdesk support solution for your clients. In this article, we will be analyzing the pros and cons of outsourcing your hosting to a third party tech support company.
Outsourcing is basically the process of trusting your third party company in technically handling your IT infrastructure. This guide could be useful for all web hosting firms, data centre’s, resellers, ISP’s, and other Managed Service Providers (MSP’s).
Outsourcing your technical hosting support can bag you a lot of advantages.
■ Reduced Costs – The biggest advantage of outsourcing your hosting support, lies with its cost effectiveness. Most of the companies outsource their web hosting support to countries like India, Mexico, Bulgaria, and so on. Considering the exchange rate differences and/or cheap labour, you could save a huge grant. There are many firms who could provide you with hosting support plans at an economical budget rate, which would be reasonable than hiring an in-house system admin/server engineer.
■ 24/7/365 days Support: When you outsource your support requirements to a third-party agency, it gives you more flexibility in managing your hosting business 24 hours a day, 7 days a week, 365 days a year. You will thereby, no longer be restricted to the staff’s working hours, weekend support issues, and other huge budget limitations.
■ Accessibility to an Expert panel: Hiring experts in a hosting industry is a lot more expensive than outsourcing it to a team of hosting experts, who have already recruited a team of industry’s top notch professionals with experience levels of up to 15+ years. Hiring such senior level L4 engineers in-house, may not be feasible always.
Despite the advantages of outsourcing your technical IT support, there are a few demerits attached to it as well.
■ Lack of control: You may find it difficult to get a strong control over your outsourced hosting support team as compared to your in-house staff. You wouldn’t also be able to control the hiring and firing procedures as well. However, at VIPoint Solutions Pvt Ltd, we understand this concern from a customer’s point of view and gives entire control over all our dedicated staffs. He/she would be working just like your in-house dedicated server engineer but from a different location.
■ Linguistic Barriers – This is one of the other main issues why hosting companies tend to be quiet reluctant in outsourcing their tech support. Many remote support companies have poor command over English. But, here, at VIPoint Solutions, we provide them rigorous training on Indianisms and we recruit only the best resources who are both excellent at their linguistic & technical skills. We also oversee & make sure that they handle all our valued clients with utmost care, delicacy and politeness.
■ Confidentiality & security issues
Service providers often require administrative access to your entire IT infrastructure setup for the smooth functioning of their work. They require access to your valuable information & sensitive data on your servers, which may contain vital details about your business and about your client’s., thus posing a serious risk of your data being compromised. However, at VIPoint Solutions we guarantee all our customers; 100% confidentiality and security of their data. We also sign a Non-disclosure agreement (NDA) under the legal spotlight.
Do the Pros outweigh the Cons?
Yes, definitely outsourcing your hosting support provides far more benefits than the above-discussed pros, and it surely outweighs all other cons.
Always make sure that you choose a proactive support provider who could give you direct access to your staff’s phone, chat, and helpdesk support system. Server management & monitoring plays a quintessential role in contributing to the success factor of your hosting business. So choosing the is a very crucial decision.
VIPoint Solutions is an Outsourced Hosting Support provider. We provide outsourced hosting support and specialize in providing tech support for web hosting companies, data-centres, ISP’s, and other MSP’s that require Whitelabelled Helpdesk Support, Phone Support Services or to Outsource your Chat Support.
Pick one of our Server Management Plans now & add to your shopping cart, to be eligible to receive your 100% refundable trial voucher from us.
CATEGORY:Hosting Tech Support IT Infrastructure Management IT Infrastructure Support Linux Server Managed IT Services Outsourced Web Hosting Support Server Management Server Monitoring Server Support System Administration Whitelabel Helpdesk Support