CHATBOTS

  •  Customer Support Chatbot
  •  Healthcare Chatbot
  •  Legal Assist Chatbot
  •  Finance Chatbot

Custom Chatbot Development Services — Automate Conversations, Generate Leads

Modern customers expect instant responses, whether they are browsing your website at 2 PM or 2 AM. Chatbots bridge this gap by providing immediate, intelligent responses to customer queries around the clock — without requiring a human agent for every interaction. When built correctly, chatbots reduce support costs, capture leads, qualify prospects, and improve customer satisfaction simultaneously.

VIPoint Solutions builds custom chatbots tailored to your business needs. We go beyond simple FAQ bots to create conversational AI solutions that understand context, handle complex queries, integrate with your business systems, and learn from interactions to improve over time.

Our Chatbot Services

We develop customer support chatbots that handle common queries and route complex issues to human agents, lead generation bots that qualify visitors and capture contact information, e-commerce bots for product recommendations and order tracking, internal bots for HR, IT helpdesk, and employee self-service, and multi-channel bots deployable across your website, WhatsApp, Facebook Messenger, Slack, and Teams.

Technologies We Use

We build chatbots using Dialogflow, Rasa, Microsoft Bot Framework, OpenAI APIs, and custom NLP models. Integration capabilities include REST APIs, webhooks, CRM connections (Salesforce, HubSpot), and ticketing system integration (Zendesk, Freshdesk, WHMCS).

Who Is This For?

Our chatbot services are perfect for businesses receiving a high volume of repetitive customer queries, e-commerce companies wanting to assist shoppers 24/7, SaaS companies that want to automate onboarding and support, hosting companies that want a first-line automated response for common support requests, and any organization looking to capture more leads from their website.

Frequently Asked Questions

 

    Can your chatbot handle multiple languages?

    Yes. We build multilingual chatbots that can detect the user’s language and respond accordingly. This is especially useful for businesses with customers in multiple countries.

    How does the chatbot know when to transfer to a human agent?

    We configure escalation rules based on query complexity, customer sentiment, and specific trigger phrases. When the bot detects a question it cannot handle confidently, it seamlessly transfers the conversation to a human agent with full context.

    Can the chatbot integrate with our CRM and ticketing system?

    Absolutely. We integrate chatbots with popular CRMs (Salesforce, HubSpot, Zoho), ticketing systems (Zendesk, Freshdesk, WHMCS), and custom databases so the bot can access and update customer information in real time.