PLANS

CPANEL/WHM SERVER MANAGEMENT

  • Unlimited number of tickets
  • 30 mins response time
  • 4 hours resolution time
  • Initial Server Setup
  • Server Hardening
  • Server Optimisation
  • Server Monitoring
  • Server Backup
  • Data Migration
  • Disaster Recovery
  • Mysql Crash Recovery

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DIRECT ADMIN SERVER MANAGEMENT

  • Unlimited number of tickets
  • 30 mins response time
  • 4 hours resolution time
  • Initial Server Setup
  • Server Hardening
  • Server Optimisation
  • Server Monitoring
  • Server Backup
  • Data Migration
  • Disaster Recovery
  • Mysql Crash Recovery

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APPLICATION SERVER MANAGEMENT

  • Unlimited number of tickets
  • 30 mins response time
  • 4 hours resolution time
  • Initial Server Setup
  • Server Hardening
  • Server Optimisation
  • Server Monitoring
  • Server Backup
  • Data Migration
  • Disaster Recovery
  • Mysql Crash Recovery

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PLESK SERVER MANAGEMENT

  • Unlimited number of tickets
  • 30 mins response time / 4 hours
  • resolution time
  • Initial Server Setup
  • Server
  • Hardening/Optimisation/
    Monitoring
  • Data Migration
  • Disaster Recovery
  • Mysql Crash Recovery

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SOLUSVM SERVER MANAGEMENT

  • Unlimited number of tickets
  • 30 mins response time
  • 4 hours resolution time
  • VPS Migration
  • Server Backup
  • Disaster Recovery

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VMWARE MANAGEMENT

  • VMware Management
  • Disaster Recovery

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24X7 DEDICATED SUPPORT

  • One senior manager| Two Level 3 Tech
  • Unlimited number of tickets
  • 30 mins response time
  • 4 hours resolution time
  • Initial Server Setup
  • Server Hardening
  • Server Optimisation
  • Server Monitoring
  • Server Backup
  • Data Migration
  • Disaster Recovery
  • Mysql Crash Recovery

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HOSTING SUPPORT PLAN

  • One Level III |Three Level II/Level I Techs
  • Unlimited number of tickets
  • 30 mins response time
  • 4 hours resolution time
  • Initial Server Setup
  • Server Hardening
  • Server Optimisation
  • Server Monitoring
  • Server Backup
  • Data Migration
  • Disaster Recovery
  • Mysql Crash Recovery

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24 X 7 SHARED SUPPORT

  • One Senior Manager | Three Level II/Level I Techs
  • Unlimited number of tickets
  • 30 mins response time
  • 4 hours resolution time
  • Initial Server Setup
  • Server Hardening
  • Server Optimisation
  • Server Monitoring
  • Server Backup
  • Data Migration
  • Disaster Recovery
  • Mysql Crash Recovery

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24X7 SEMI-DEDICATED SUPPORT

  • One Senior Manager |One Level III Tech
  • Unlimited number of tickets
  • 30 mins response time
  • 4 hours resolution time
  • Initial Server Setup
  • Server Hardening & Optimisation
  • Server Monitoring
  • Server Backup
  • Data Migration
  • Disaster Recovery
  • Mysql Crash Recovery

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24X7 DEDICATED DATACENTER SUPPORT

  • One senior team manager| Four Level III Tech
  • Unlimited number of tickets
  • 30 mins response time
  • 4 hours resolution time
  • Initial Server Setup
  • Server Hardening & Optimisation
  • Server Monitoring
  • Server Backup
  • Data Migration
  • Disaster Recovery
  • Mysql Crash Recovery

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WEEKEND SUPPORT

  • Unlimited number of tickets
  • Level 1 to Level 3 Techs
  • 30 mins response time
  • 4 hours resolution time
  • Server Monitoring

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GOOD NIGHT PLAN

  • Night Only Plan
  • Unlimited number of tickets
  • 30 mins response time
  • 4 hours resolution time

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LEVEL I TECHNICIAN

  • 8 Hour Shifts
  • 5 Days a Week
  • Up to 1 Year of Field Experience

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LEVEL 2 TECHNICIAN

  • 8 Hour Shift
  • 5 Days a Week
  • Up to 2 Years of Field Experience.

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LEVEL 3 TECHNICIAN

8 Hour Shift
5 Days a Week
Up to 5 Years of Field Experience.

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LEVEL 4 TEAM MANAGER

8 Hour Shifts
5 Days a Week
Up to 15 Years of Experience.

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1000 TICKETS

  • $2 per Ticket
  • 1000 Tickets per Month
  • 24×7 Server Support
    Certified Technicians

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300 TICKETS

  • $2.5 per Ticket
  • 300 Tickets per month
  • 24×7 Server support
    Certified Technicians

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200 TICKETS

  • $3 per Ticket
  • 200 Tickets per month
  • 24×7 Server support
    Certified Technicians

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100 TICKETS

  • $5 per Ticket
  • 100 Tickets per month
  • 24×7 Server support
    Certified Technicians

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PER TICKET SUPPORT

  • 24 x7 Support – Per ticket basis.
  • Lvl. 1 tickets (less than 30 mins working time)- $3
  • Lvl. 2&3 tickets (30-60 mins working time)- $5
  • Tasks that require more than 1 hour – $15/hr

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VPS HOSTING

  • Disk space 200GB
  • RAM 5GB
  • IPV4 Address 1
  • CPU 6
  • Bandwidth 500GB
  • Round the clock support with server administration
  • cPanel license
  • Backup box – 200GB storage
  • 1TB traffic
  • FTP, SFTP, SCP

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